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The dawn of the digital era brought with it many exciting advancements in technology, but it also ushered in an era of increasing complexity in the world of compliance. In a time of unparalleled regul...
New Relic is a SaaS (Software as a Service) observability tool that supports the performance monitoring of applications (application performance monitoring), mobile users (real-time user monitoring), ...
The emergence of artificial intelligence (AI) has given rise to a troubling new type of fraud that is extending digital impersonation beyond just dating platforms and reality TV and into the financial...
No matter how much emphasis is placed on creating safe passwords, avoiding phishing attempts, and safeguarding sensitive personal data, the risk of account takeover (ATO) fraud remains ever-present. T...
On a perfect sunny afternoon on June 27, 2017, while travelling on a train from Schiphol Airport to Dan Hague, I was on a conference call with my Maersk team. Suddenly, someone said their screen went ...
By offering a wide range of advantages over traditional payment methods, financial wallet applications are becoming increasingly popular both among customers and fraudsters. Only in 2021 e-wallet loss...
Blockchain technology has long been lauded for its promise of decentralisation, security, and scalability. But despite these lofty ideals, adoption has been slow. The complexity involved in implementi...
Managing enterprise-wide operational resiliency has historically been a complex problem for Financial Service Institutions (FSIs). One year ago, the European Commission announced plans to establish a...
The Digital Operational Resilience Act (DORA) will enter into force on the 17th January 2025. After this point, banks, other financial institutions, and all organisations providing services and produ...
FinTech and banking applications are accessed every day by millions of consumers around the world, and passwords remain the primary method of authenticating users into the service. Yet, they are inher...
Banks and financial institutions continually face threats from cybercriminals attempting to exploit weaknesses in their digital systems. According to the 2022 Verizon Data Breach Investigations Report...
ABSTRACT In a recent survey was observed that cyberattack in contact centers has increased by 40% & it is in increasing trend worldwide. Legacy contact center technology normally does not have any...