The long read
Can AI enhance customer relationship management?

Can AI enhance customer relationship management?

Valentine Horstmann
11 Jul 2023

What is the true impact of artificial intelligence (AI)? How can AI transform the relationship betwe...

What technologies are being used by European providers to ensure smooth interactions?

What technologies are being used by European providers to ensure smooth interactions?

Madhvi Mavadiya
06 Jun 2023

This is an excerpt from The Future of Digital Banking in Europe 2023, a Money 20/20 special edition...

How reactive banks can build resilience for customer and organisation

How reactive banks can build resilience for customer and organisation

Richard Kalas
23 Feb 2023

Economic volatility has ushered in a new wave of financial concern for the UK. Customers of banks wh...

The Future of Digital Banking in North America: Digital banking trends banks cannot afford to ignore

The Future of Digital Banking in North America: Digital banking trends banks cannot afford to ignore

Renato Oliveira
21 Feb 2023

This is an excerpt from Finextra’s report, 'The Future of Digital Banking North America 2023'. Custo...

Why credit unions must learn to lean on fintech

Why credit unions must learn to lean on fintech

James Berry
29 Dec 2022

From financial insecurity to lockdowns preventing access to high street bank branches, the pandemic ...

The Future of Digital Banking in North America: Chain reactions - Cryptocurrency vs. remittances

The Future of Digital Banking in North America: Chain reactions - Cryptocurrency vs. remittances

Madhvi Mavadiya
25 Oct 2022

This is an excerpt from Finextra’s report, 'The Future of Digital Banking North America 2023'. The p...

The Future of Digital Banking in North America: Offence and defense - Fraud vs. regulation

The Future of Digital Banking in North America: Offence and defense - Fraud vs. regulation

Sehrish Alikhan
25 Oct 2022

This is an excerpt from Finextra’s report, 'The Future of Digital Banking North America 2023'. Post ...

Consumer trends changing banking

Consumer trends changing banking

Alex Jimenez
24 Oct 2022

This is an excerpt from Finextra’s report, 'The Future of Digital Banking North America 2023'. Laure...

The Future of Digital Banking in North America: How vulnerability will lead to better protection

The Future of Digital Banking in North America: How vulnerability will lead to better protection

Níamh Curran
24 Oct 2022

This is an excerpt from Finextra’s report, 'The Future of Digital Banking North America 2023'. Digit...

Open banking: The next frontier for enhancing financial experiences

Open banking: The next frontier for enhancing financial experiences

Nate Marquiss
24 Oct 2022

This is an excerpt from Finextra’s report, 'The Future of Digital Banking North America 2023'. We ar...

Banks and fintech firms: The symbiotic relationship

Banks and fintech firms: The symbiotic relationship

Níamh Curran
11 Aug 2022

Customers expect a lot more from their banks today. They anticipate a full digital experience that e...

Banking as a Service (BaaS), a Spanish success story

Banking as a Service (BaaS), a Spanish success story

Francisco Jaramillo
27 Apr 2022

Banking as a Service is certainly a transformational setup, where API technology and a banking licen...