Steve Morgan

Banking Industry Market Lead at Pegasystems

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Bio Steve Morgan is Pega's Global Industry Lead for Financial Services. Career History Steve has a background in both management consultancy and executive roles in the financial services industry. He has led transformation programs at JPMorgan, Barclays, NatWest and Deutsche bank, and was COO for mortgages and COO for Retail and Commercial Lending at ANZ bank.

Blogs

Banking Strategy, Digital and Transformation

Operational Excellence as a Banking Business Strategy

24 Aug 2023

Banks can employ the best people, but if their internal operations are supported by complex and broken technology, it will affect the smooth running of their operations. In turn, this will impact the bottom line, and importantly, affect how customers interact with the financial service organisation. So, how can banks improve their internal operat...

Banking Strategy, Digital and Transformation

Sanctions, Financial Crime and Straight Through Processing: Plugging the Gaps

15 Aug 2023

In the fast-paced world of modern banking, seamless, efficient, and compliant transaction processing is now a requirement to operate effectively, particularly when it comes to meeting regulatory compliance requirements. Over the last few decades, Straight Through Processing (STP) has emerged as a game-changer, allowing banks to automate end-to-end...

Banking Strategy, Digital and Transformation

Optimising Service in Banking: Building the backbone for financial service operations

10 Jul 2023

It is no secret that the banking industry has been rapidly digitising for several years now. According to the European Central Bank’s 2023 Banking Supervision report, 61 percent of banks are now embedding their digital transformation budget into their overall IT budget, with approximately 22 percent of their IT budget dedicated towards digitalisat...

Banking Regulations

Merging Banks Through a Transformation of Sales and Service Operations

05 Jul 2023

Bringing together two financial organisations to offer better value to customers, greater organisational efficiencies and to be a platform for ongoing innovation is quite simply the toughest challenge any financial institution has to face. Notwithstanding the regulatory scrutiny, there are so many moving pieces to work with and you need to minimis...

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