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When we think about the concept of financial inclusion and more particularly about underbanked and unbanked populations, we often picture developing countries where access to banking services is limit...
In recent years, I have delved into the domains of DeFi (decentralized finance), Web3, blockchain, and cryptocurrencies, building a solid understanding (although far from being an expert) of their und...
In my blog post "The financial sector boundaries are blurring" (https://bankloch.blogspot.com/2022/11/the-financial-sector-boundaries-are.html) I explored the evolution where traditional fi...
In my previous blog, "In the Blink of an Eye: How the Digital Age Intensifies the Risk of Bank Runs" (https://bankloch.blogspot.com/2023/06/in-blink-of-eye-how-digital-age.html) I discussed ...
In the financial sector, a significant number of employees work in the Customer Support (Customer Care) department. However, blogs about the financial (Fintech) sector often overlook this department, ...
Recently several medium-sized banks in the US (i.e. First Republic Bank, Silicon Valley Bank and Signature Bank) came into trouble, after their customers lost trust (i.e. the trust of being able to re...
As the world faces unprecedented numbers of refugees (from countries like Ukraine, Syria, Afghanistan, Eritrea, Venezuela…), it is more important than ever to find structural solutions to improve the...
Taking on debt is not necessarily a bad thing (as long as the debt is used for things to generate wealth), but in the current cost-of-living crisis debt can easily spiral out of control. With an ever-...
Fintech and customer-centricity go hand in hand. The Fintech movement originated from the observation that traditional incumbent banks insufficiently served their customers and focused too much on the...
The rapid growth of the Fintech industry in recent years happened in a decade of exceptional economic climate, i.e. extremely low interest rates (close to 0% or even negative), exceptionally low infla...
A few years ago everyone was predicting the end of the consumption-economy and the rise of the sharing (and in extension rental) economy. Today, we see definitely a rise in sharing and renting platfor...
Many innovations start with a group of believers (pioneers or early adopters), who embrace and defend the new idea, product, service or technology almost like a religion. This often leads to heated de...